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What is the Switch Watchdog? The Switch Watchdog is a revolutionary product identification system that instantly displays your product's history and ownership details by simply scanning the QR code with your smart phone.

Why should I use it? Have you ever had a kite stolen? Have you bought a second-hand kite that seemed to have dodgy origins? Before purchasing a used Switch kite, you can scan the code and instantly have the make, model and purchase history available, so no more shady deals. Should disaster strike and your brand new Nitro disappears, flag it in our database and let the world know that it has been registered as lost or stolen. Or should you spot your lost pride on the beach, scan the code to be sure it's yours - but don't punch the prick in the face - rather call the police.

How do I use it Just scan the QR code with your smart phone and the product information is instantly in your hands. If you cannot scan the QR code, you can simply enter the serial number. If you own a product with the Switch Watch Dog system, you can log onto our website and customize the displayed information: - Personal details - Personal message - Flag as stolen - Flag as lost. Another great innovation from Switch to ensure a fair and transparent market place.

BACK UP we've got your back To some, buying stuff off the internet can be a little scary. Others do it every day. Will it be what I ordered? Will it arrive broken? Can I get help if things go wrong? Relax. Switch has got your back. Online business transactions are a cornerstone of our brand. Every customer is treated like royalty and we'll do everything in our power to make sure you've got a smile on your dial and getting out there, getting stoked.

Warranty We stand behind all our gear 110%. In the highly unlikely event of equipment failure we'll step up and sort you out. Everything we do is to get you back out there ASAP. For full details click hereWarranty

The palace of parts Otherwise known as the Castle of Content. Choc full of goodies including accessories, components, spare parts, and open 24/7/365. link to the ACS warehouse

Easy contact Skype us. Email us. Write to us. Visit us. Call us. Send carrier pigeons, smoke signals or semaphore. We're here, and we're listening. And we'll respond as soon as we can. In most cases that's real time.

WARRANTY Here at Switch we don’t just hang around drinking cups of tea discussing dining etiquette – we’re out there getting wrecked, testing our product in every way imaginable. We’ve baked it, boiled it, beaten it, burnt it, drowned it, dishwashed it, driven over it, squashed it, crashed into it, hung from it, slept on it, and shot it – repeatedly. But we don’t advise you to try this at home. Our kites are the bomb. World-class products that we stand behind 110%. Always.

Term 90 days from the date of purchase. If you’ve got issues, contact us and give us an earful. We’ll still love you. Really. And we’ll still listen if you’re outside of that.

Covered Any defects in materials or workmanship.

Not covered If you’re using it as a tent at a rock festival, or wrapping it around yourself and jumping through flaming hoops as a circus act, you’re probably not covered by our warranty. Let’s face it, as good as our kites are, regular wear and tear and damage from your mistakes can’t be covered. We use the best materials available to make Switch gear, and we make them good, solid and durable. No kite will last as long as a ’64 Kombi or memories of your first shag. Our kites are not indestructible. If you’re constantly flying into trees, refloating beached whales or catching large quantities of migrating birds, be reasonable – we can’t cover it.

Claims If you’ve got a valid claim, take close-up pictures and send a description to: warranty@switchkites.com Our goal is to get you back out there as fast as possible. We know what withdrawal symptoms feel like. You’ll moan, you’ll scream, you’ll hurl. It ain’t pretty. At this stage we might: - Get you to send the gear to one of our kite hospitals with a Return Authorised Number (RAN). - If we decide you have a valid claim we’ll reimburse freight costs with a credit voucher. - Switch isn’t responsible for any costs, loss or damages incurred as a result of loss of use, or any medication you might feel tempted to take to get those happy vibes back. Please triple check you have a RAN number before sending.

Look it’s the small print The warranty for any repaired or replaced equipment is good from date of original purchase only, for the original purchaser only. Receipt must accompany claims. If covered, Switch will repair or replace the product if we decide it’s all kosher.

SHIPPING Live in a small igloo or remote rocky outcrop? We'll find you. And get you your gear free of charge - *as long as there's no customs/import duties in your country. Keep your eyes peeled for updates on this page! When you've placed your order, we know every minute counts!

Europe Free. Shipping: Within 7 days – that’s about 10,000 minutes.

USA Order below US$2k? Free. Shipping: 7,200 to 11,520 minutes (5 – 8 days) with Speed Post

Canada Worst case scenario, customs slap a 20% tax on the gear. Often not. It's kinda random. Shipping: 7,200 to 11,520 minutes (5 - 8 days) with Speed Post

Australia  No additionals, BUT we must send order in separate shipments to avoid AU$1k import limit. Shipping: 4,320 to 7,200 minutes (3 - 5 days)

Wind Heaven (New Zealand)  GST included. Shipping: 2,880 to 4,320 minutes (2 - 5 days)

Rest 0f the world  Customs fees and import duties may apply. All shipments leave ex-HK. Shipping: 7,200 to 11,520 minutes (5 - 8 days) with Speed Post. Waaay longer with Airmail.

Damage during shipping Sometimes random shit happens. If your gear arrives looking like it's been chewed by a team of pitbulls on steroids, notify Switch HQ immediately. Ask the driver to document that the box arrived damaged - often shipping guys want to inspect the box/packaging, so keep everything until instructed otherwise by the shipping agent. If you eyeball the damage after the driver's left, contact the shipping agent and Switch HQ immediately.

RETURNS Ok, so you've ordered your kite - then suddenly decided to renounce all worldly possessions and live a life of chastity in a remote Tibetan monastery - can you return your gear? Yes, if all goods are untouched and still in their original packaging. If we accepted returns just because your girlfriend didn't like the colour etc, then our prices would go up. As soon as you unwind the lines, inflate your kite or mount the straps to the board, consider it yours. So if your mind is as fickle as the wind, do some soul searching before you punch in your credit card number.

How Products can be returned direct to distribution points only if Switch provide a RAN (Return Authorization) Number) in advance. This must be clearly displayed on the outside of the package (or it is likely to be returned to you) and posted in its original shipped condition within 7 days of the RAN being issued. To get a RAN, send a short concise email outlining your case to: warranty@switchkite.com. If approved, we'll email you the RAN number and return address. Items need to be returned in original packaging materials. Throw it all in the box, wrappers included with a copy of the original packaging slip with your return. Write your RAN on the box in LARGE letters next to the shipping address. Job done. Now, off to Tibet with you.